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The Thorrshammer Site...Originality based on Tradition

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Options for placing your order

CONTACT INFORMATION:
Thorra Weylandsdottir
The Thorr's Hammer Site
(New Address)
P.O. Box 8471
Greensboro, NC 27419
Phone: (703) 304 0137

PLEASE ADD THESE EMAILS TO YOUR ADDRESS BOOK AFTER YOUR ORDER SO YOU DO NOT MISS IMPORTANT INFORMATION:
weylandsdottir(at)thorrshammersite(dot)com
weylandsdottir(at)hotmail(dot)com
updates(at)thorrshammersite(dot)com

VISA AND MASTERCARD NOW ACCEPTED WITH PHONE ORDERS:
The Thorr's Hammer Site accepts VISA andMastercard as payment with orders placed by phone. The phone is regularly answered during business hours, Mon - Fri, 9AM - 5PM EST. Please do leave a message including your phone #, time zone, and the best time to reach you if I miss your call.

ORDER COMPLETION TIME:
Each item sold by The Thorr's Hammer Site is made by hand with care, not mass produced. Most items that are not in stock are now taking 10 - 21 days to complete. Specialized custom order times are likely to take longer. Please call or send an email if you would like a more detailed time estimate for the item you want.

MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT *AND* CONFIRMED BY PAYPAL:
This is extremely important. An unconfirmed adderss may cause a delay in your order. I send emails inquiring about all unconfirmed addresses to cut down on potential delivery problems. Adding the email addresses above to your address book and a timely reply to the email asking about your address will prevent delays. Some overseas orders from some countries will automatically show up as "unconfirmed" due to how the Paypal system works. If your address is confirmed by Paypal, please make sure it is correct. I am absolutely NOT responsible for any problems caused by an order where an incorrect address is provided.

SHIPPING POLICY FOR US ORDERS:
Standard shipping/handling is $11.95 for all US orders under $100.00, and $7.50 for orders totaling over $100.00. Fedex Ground shipping is used for all mainland US orders. Orders going to Alaska, Hawaii and APO or FPO addresses are shipped by USPS Priority mail. Shipping time with these services is approximately one week, tracking is available with Fedex ground.

The most economical 1-2 day service, when your order is needed ASAP, is still USPS Express mail at $22.95. With this option your order will arrive 1-2 business days after it is completed.

You can chose Fedex ground shipping or USPS Express mail during the checkout phase or your order. If you'd like your order shipped with another company you may request a quote, please call or send an email to either or the addresses above with your zipcode for an exact quote with your preferred service.

INTERNATIONAL ORDERS (OUTSIDE OF THE US):
Please be aware that your country may require you to pay customs or duty fees for the shipment, and that it may take additional time for your order to go through your country's customs service. Shipping to countries outside of the USA is through the US post office. The options are Global Priority and International Express. Global Priority, which now includes partial tracking, and will take approx. 1-2 weeks, is $27.95 for everywhere except Canada and $22.95 to Canada. International Express, which includes tracking and insurance and takes about 3-5 business days is $48.95 for everywhere except Canada and $35.95 to Canada. Rates to Canada are lower than elsewhere because USPS did not raise their rates to Canada as much as they did for other countries. If your order total is over $100.00 USD you will receive a discount on your shipping.

USPS is now stating that they track priority mail shipments. The gentleman at the post office told me that tracking outside of the US is dependant on the tracking practices of the country where the package is being shipped. This is helpful to me as there is now always a record of items I send, but does not mean that USPS will do anything if there is a problem with the shipment. I strongly recommend the International Express option which is more secure, provides a tracking number and insurance, and also cuts down on the shipping time. Please send me an email if you have any questions about these or any other shipping options. PLEASE NOTE: I am NOT responsible for problems with shipments once they leave my hands. Again, please consider the International Express shipping option which includes insurance and tracking.

CUSTOM ORDERS:
To ensure fairness in policy, custom orders must be paid in full before work begins, because orders of items shown on the website are paid in advance. Inquiries can be made by phone or email, please give as much information as possible about what you want, including the dimesions, preferred material, symbols and shape when possible. Pricing for your custom piece is determined by materials and labor costs. Once the details of the piece are worked out, a price quote and completion time estimate will be given. Payment can be done through any of the accepted payment methods on this page. Custom orders may not be exchanged but if your order does not turn out as you expected you may return it with instructions for corrections, work will continue until you are satisfied with the piece.

IF THERE IS A PROBLEM WITH YOUR ORDER:
If you send an email and haven't gotten an email reply within a day or two please call or text (703) 304-0137, or please go to the Paypal resolution center on paypal.com or call Paypal and open a dispute. Email is usually the best way to reach me, but if your email accidentally goes to my spam folder it is not sent to my smartphone. I am getting better about checking the spam folders but still forget sometimes before the message is gone. Once an order leaves my hands I am absolutely NOT responsible for it. If a problem occurs after an item is given to the shipper, I will do what I can to follow up with the third party and determine what went wrong but again, I am NOT responsible for any error made by a shipper.

If the item you ordered does not meet your expectations, I will exchange or repair any item within 30 days. Purchases from the Thorr's Hammer Site are returnable for exchange only, NO REFUNDS. Custom orders may not be exchanged, see above. If any item is sent back it must be sent with some proof of delivery, i.e., certified or registered mail or delivery confirmation. Exchange/repaired items will be shipped out with complimentary 1st class shipping through the USPS. You may request and pay for a shipping upgrade.